Shipping policy
Where we ship from
Every Graveforge order is packed and shipped by us from Saint Augustine, Florida.
Processing time
In-stock orders leave here within 2–4 business days. You will receive tracking by email as soon as your parcel is handed to the carrier. Orders placed on weekends and US public holidays begin processing the next business day.
During a restock or a new release, processing can take longer. If that applies to your order we will say so on the product page before you buy.
Shipping rates
| Destination | Rate | Typical transit |
|---|---|---|
| United States | Free over $75 · $5.99 under | 2–5 business days |
| United Kingdom & Europe | $16 flat | 7–14 business days |
| Canada | $16 flat | 7–14 business days |
| Rest of world | $28 flat | 10–21 business days |
All rates are in USD and every parcel is tracked. Transit times are carrier estimates from the day your order ships, not from the day you place it, and they are not guaranteed.
Our United Kingdom & Europe rate covers the EU member states plus the UK, Norway, Switzerland, Iceland and Liechtenstein. If your country appears at checkout, we ship there.
Customs, duties and import taxes
International customers are responsible for any import duties, VAT or customs charges levied by their own country. These are set by your government, are not included in our shipping rate, and are not something we can calculate or control. Your carrier may ask you to pay them before delivery.
If a parcel is refused or abandoned because import charges were not paid, we can only refund the value of the goods once they are returned to us, less the original shipping cost.
Damaged or missing parcels
If your order arrives damaged, email support@graveforge.com within 7 days of delivery with photographs of the parcel and its contents, and we will make it right.
If tracking has not moved for 10 business days domestically, or 30 calendar days internationally, get in touch and we will open an investigation with the carrier.
Wrong address
Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before the parcel leaves. Once an order has shipped we cannot reroute it, and parcels returned to us as undeliverable will be reshipped at the original shipping cost.
Returns
We offer a 30-day return policy. Full details, including how to start a return and what can and cannot be returned, are in our Refund Policy. Customers in the European Union also have a 14-day right to cancel.
Questions
Email support@graveforge.com and a human will answer.