Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@graveforge.com. If your return is accepted, we'll send you a return shipping label and the return address, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@graveforge.com.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products and gift cards. Opened brush care products (Wraithwax and Edge Guard) cannot be returned for hygiene reasons unless they are faulty. We also cannot accept returns on sale items. Get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping costs
For faulty, damaged, or incorrect items, we cover return shipping. For change-of-mind returns, the cost of return shipping is yours. Original shipping charges are non-refundable except where the item was faulty or we made an error.

Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at support@graveforge.com.